Refund Policy
Artoopia Refund & Return Policy
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Eligibility
To qualify for a return, your item must be:
- In the same condition you received it (unworn/unused)
- With original tags and packaging
- Accompanied by your receipt or proof of purchase
Product Representation & Color Accuracy
We make every effort to display artwork and prints as accurately as possible. However, colors may vary slightly due to differences in screen displays, lighting conditions, and the print production process.
Prints are produced using professional print-on-demand services. Minor variations in color, tone, texture, or finish are considered a normal part of the reproduction process and do not constitute defects. These variations remain eligible for return under our 30-day return policy.
How to Return an Item
Contact us at helloartoopia@gmail.com to request a return.
If your return is approved, you are responsible for return shipping. Please send your item to:
Emily Stewart
3335 W Diversey Ave, Apt 118
Chicago, IL 60647
USA
Once we receive and inspect the item, we will issue a full refund for the product price, minus the original delivery charge.
For the time being, there will be no restocking fee.
Note: Items sent back without prior approval cannot be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can resolve the issue. Clear photos of the item and packaging may be requested.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized orders
- Hazardous materials, flammable liquids, or gases
- Sale items, Final Sale items, or gift cards
- Original Artwork
Original Artwork
All original artworks are final sale. Due to the nature of original art and the care required in handling and shipping, we do not accept returns based on preference or change of mind.
Cryptocurrency Payments
Purchases made using cryptocurrency are non-reversible once confirmed on the blockchain. For this reason, refunds for cryptocurrency payments are not available for original artworks and custom or made-to-order pieces.
In the event of damage, defect, or fulfillment error for eligible items (such as canvas prints), customers may request a replacement or store credit in accordance with this return policy.
We encourage collectors to review all images, dimensions, and descriptions carefully and to contact us with any questions prior to purchase.
If you have questions about a specific item, please reach out to helloartoopia@gmail.com.
Exchanges
We do not process direct exchanges. To receive a different item, please return your original item (once approved) and place a separate order for the new item.
Refunds
After we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method. Please allow time for your bank or credit card company to post the refund.
Refunds
After we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method. Please allow some time for your bank or credit card company to post the refund.